The Veterinary Hospital Managers Association (VHMA) and Veterinary Medical Association Executives (VMAE) are pleased to announce the launch of a new three-part webinar series.
In It’s All About the Job, you will learn how to create accurate job descriptions that allow management and team members to hold employees accountable for specific duties. Conduct regular employee reviews to provide feedback and counseling that promote growth. Keep employees engaged through job enrichment to stimulate and support employee development and prevent turnover. Establish the foundation of each position by outlining and conveying management expectations through clear written and oral communications.
The webinars are available free of charge to members of the VHMA and veterinary medical associations!
The VHMA will issue a one (1) hour continuing education certificate to attendee for each session attended.
This presentation dives into the different aspects of individual jobs within the veterinary practice, focusing on five areas – job analysis, description, reviews, enlargement, and enrichment.
Learn how to create accurate job descriptions that allow management and team members to hold employees accountable for specific duties. Conduct regular employee reviews to provide feedback and counseling that promote growth. Keep employees engaged through job enrichment to stimulate and support employee development and prevent turnover. Establish the foundation of each position by outlining and conveying management expectations through clear written and oral communications.
Objective: To help practice owners, managers, and supervisors develop a consistent understanding of positions within the organization to clearly establish job responsibilities boundaries, help employees identify a plan for career growth and advancement, and contribute to the overall growth of the organization.
This session examines the who, what, when, where, and how of having conversations with associates, support staff, and clients. Attendees will learn about strategies and tools they can use immediately implement in their practices. Attendees will learn about the importance of investigation before action, as well as how to approach conversations with staff and clients with confidence, clarity, and concision.
Practice Owners, managers, or supervisors can use the resources to initiate professional, appropriate, constructive conversations with team members that inspire, engage, and are well received. Understanding the importance of quality interpersonal communication is key for every successful leader. The tools provided are transferable and interchangeable and can be applied to client interactions as well.
Objective: To arm practice owners, managers, and supervisors with resources and strategies to confidently and adeptly initiate difficult— albeit necessary—conversations in the workplace with all stakeholders and to conduct these discussions as productively and as painless as possible with all parties involved.
Owners and managers often get so caught up working in the practice—either covering a shift on the floor or completing necessary projects such as payroll or inventory— and seldom have time to work on the practice. Developing leadership within the practice requires delegating tasks, which will free owners and managers to spend time on strategic duties.
Identifying team members with the potential to take on these tasks can be challenging. The session will highlight:
Once a leadership team is formed, ensuring that the leadership team is functional is the next hurdle. The five common team dysfunctions and strategies for overcoming each will be discussed. The session will wrap up with takeaway ideas for implementing a successful leadership team in a veterinary practice.
Objective: To equip owners, managers, and supervisors with the tools and insights to transition staff from employees to leaders and to identify potential leaders—especially those who are not obvious candidates—and develop their skills, while ensuring staff functions effectively individually and as part of a team.
Andrea is a Southern California native and was raised in San Dimas. She graduated from Cal Poly Pomoma with a BS in Animal Health Science in 2004 and earned the Certified Veterinary Practice Manager (CVPM) credential in 2011. She earned her California Professional in Human Resources (PHRca) in 2017 and accomplished her Certification as a Senior Professional in Human Resoures (SPHR) in 2019.