Veterinary practices want healthy patients, satisfied clients, and financial success. Meeting these expectations requires that a practice provide good medicine and excellent customer service. Veterinary managers add value to practices because they coordinate the business activities that result in outstanding customer service, leaving the professional staff to focus on the delivery of medicine.

When properly leveraged, managers can be responsible for: hiring and training support staff, preparing financial statements and budgets, setting fees, monitoring key performance indicators, maintaining inventory, managing the hospital technology, implementing safety and security procedures, and more. This program highlights the important contributions managers can make, as well as the role they play in creating work environments that are conducive to goal attainment and success.

Join Christine Shupe, CAE – executive director of the Veterinary Hospital Managers Association and member of the VMAE Board of Directors – for a dynamic and interactive session that will help you better support YOUR members!

Attending this edition of VMAE | Live! will help you:

• Understand how veterinary managers propel practice success
• Discuss the use of veterinary managers with your VMA members
• Understand labor market dynamics for veterinary managers
• Utilize VHMA resources (available to you at no charge) to assist your members in creating better veterinary practices

Presenter

Christine Shupe, CAE

Veterinary Hospital Managers Association

Christine graduated from the State University of New York College at Oswego with a Bachelor of Arts degree, major in Political Science. Christine started her career as an administrative assistant for the lobbying firm of Shea and Gould in Albany, NY. Christine continued her career at the New York State Legislature as the Legislative Aid to Assemblywoman Frances T. Sullivan. Christine joined the association management firm of Capitol Hill Management Services where she first started serving as the Executive Director to the VHMA in 1998. In 2003, Christine earned the Certified Association Executive (CAE) designation awarded by the American Society of Association Executives. In 2003 Christine started her own association management company CQS Management Service, LLC. Christine has served as the Executive Director to the VHMA since 1998. In 2019 Christine was honored with the VMAE Executive of the Year award.