Veterinary hospitals are plagued with higher than average team turnover – which impacts the client experience, the delivery of services, is costly and STRESSFUL!  Measuring team turnover is the first step in managing it then implementing best practices in team retention to reduce it.

Participants will:

• Receive two resources prior to the webcast
• Be invited to respond to an anonymous survey with results presented during the webcast
• Engage during the webcast through real-time polling and chat dialog

Participants will learn how to assist their members in: 

• Calculating annual team turnover
• Determining the cost of turnover
• Implementing best practices in retention

Presenter

Rebecca Rose, CVT

President & Founder
CATALYST Veterinary Professional Coaches

You will see Rebecca Rose, CVT cares about and understands veterinary teams. She graduated from Colorado Mountain College in Glenwood Springs, CO USA in 1987 with a degree in veterinary technology. She is the president and founder of CATALYST Veterinary Professional Coaches, LLC.

Rebecca’s career in the veterinary community is quite diverse. She worked as a veterinary technician at a mixed animal practice for over a decade, was the first paid administrator to the Colorado Association of Certified Veterinary Technicians (CACVT) and consults with industry partners in creating stronger veterinary teams. In addition, she managed two AAHA-accredited veterinary practices.

Rebecca has co-authored books related to career choices for veterinary technicians. Her writings can be found in several training books and veterinary related magazines. She facilitates customized, interactive workshops at local, state, national and international venues. She hosts online programs with her CATALYST VetPC Team geared towards team development, utilization and wellbeing. Finally, through Rebecca’s coaching and insight, veterinary managers and other team members can increase their understanding in areas challenging for them.

Rebecca’s background includes extensive association participation including as president of the CACVT and the National Association of Veterinary Technicians in America (NAVTA). She has won two awards from the Colorado Veterinary Medical Association (CVMA): Technician of the Year and Industry Partner of the Year.

You will see Rebecca finds great joy in assisting veterinary teams in reaching their highest potential!