Demand for Veterinary Services Up

According to the Veterinary Industry Tracker, a collaboration of AVMA and VetSuccess:

  • Revenue per practice across the United States was up 12.3% in the 12-month period ending February 14, compared with a year earlier.
  • Client visits were up 4.3% over the same period.
  • The staff turnover rate at veterinary practices nationwide is about 15%. While COVID isn’t the only contributor to turnover, anecdotal conversations across the profession indicate morale have gone down during the pandemic.
  • Veterinarians saw fewer patients per hour, and average productivity fell almost 25% in 2020, compared with 2019.

The article suggests that practice owners and leaders set clear expectations, provide regular and constructive feedback, and assure team members that if they make mistakes or need improvement in certain areas, training and mentorship is available to support their growth.

(Source: AVMA Daily Briefs, February 15, 2022)