June 27 @ 1:30 PM Central
Creating a Wow Customer Service Experience
by
Debbie Boone, CVPM
Many times we don’t think of a hospital as being a place for hospitality but smart managers and owners know that clients can’t judge our medical skills – only how they and their pets were treated. Great service experiences are few and far between for any of us these days. Learning to give our clients a WOW experience will increase compliance, grow our revenue, make our practice more fun to work in and create a fanbase that is a sales force for referrals. Learn hospitality skills from someone certified in customer service who has trained more than 9,000 students to give over-the-top care to their clients.
Debbie Boone, CVPM
- Professional Speaker and Trainer on communication, team development, client service, and change implementation
- Extensive knowledge of Veterinary Practice Operations, Marketing, and Brand development
- Over 35 years of business experience in the veterinary industry, including P & L responsibility
- I have repeatedly proven my ability to connect and engage with the most generationally diverse veterinary industry ever in our history
- Experience in marketing, public relations, and planning for new and established businesses
- Extensive network of veterinary business professionals in all aspects of veterinary business and medicine