Team burnout is a common term used today in Veterinary Medicine. After all, we have had 2 years of change, demanding clients, and being short-staffed. How do we recover? How do we find normal again? This webinar will focus on:
Participants will emerge from this session with:
Heather Prendergast, RVT, CVPM, SPHR
Heather has spent over 30 years in the veterinary industry, with 20 years in small animal practice. She has taught several years for both veterinary technology and assistance programs and has authored the book “Front Office Management for the Veterinary Team”, now in its 3rd edition. Heather has also authored the book “Review Questions and Answers for Veterinary Technicians” that are preparing to sit for the VTNE, now in its 6th edition.
Heather is well known and lectures nationally and internationally and has authored several articles with the goal of developing leadership and culture in practices while employing appropriate team leveraging to increase efficiency and enhance the ‘flow of services’ in the veterinary practice.
When she is not lecturing or writing, Heather’s “real job” is the Director of Operations for Encore Veterinary Group. She also serves as Secretary for the Pet Nutrition Alliance and as Vice President for the Viticus Group (formally known as WVC) Board of Directors.